"Customers may forget what you said but they'll never forget how you made them feel. " ~unknown
During the recently hurricane hitting the US, as I took a hot shower, fixed my hot breakfast and cup of coffee; I realized those people who are not able to enjoy these comforts. My thoughts have been with the millions of people right now who are without power for some even their home.
Hurricane Matthew hit Haiti and the Bahamas hard, with 142mph-wind speed. It now approaches the US East Coast and people are facing destruction.
I truly understand what this situation feels like. Moreover, I can say, ‘been there done that’ as Zen (my dog), and I have been homeless and without basic comforts for periods of time recently.
Once again, for me, something positive occurred during the negative outpour, spurred by this event. True, it cannot temper the pain and suffering of what people are going through. I understand that fact full well.
I have been impressed so much, that I am spreading the word regarding a company that has dog and cat products. I have ordered Zen’s food and supplements from Chewy.com for the past couple of years.
In that time, I have never talked to a customer representative at Chewy who is taking my order that had a negative “attitude.” My orders are always processed with courtesy and sincerity. I feel like my order, as a customer, is important. When something is incorrect, (rarely) it is corrected quickly, and resolved.
Recently, I was concerned that since Chewy’s ordering phones are in Florida, if they would still be taking orders with the hurricane targeting their area. I finally was able to reach and talk to a representative. I learned that they had relocated to Orlando, at another phone center. However, Orlando was also a target in Matthews’s path!
When I asked if they would move again, she answered: “No we are staying put, and all of us are hunkered down in here; so we can answer the phones as long as possible.”
Now, that is what I call customer service!